Moving forward, we will no longer report the impact from pandemic-related volumes given its modest remaining impact. These capabilities accelerate speed to proficiency, create new career pathways, deliver the best possible business outcomes and will create higher margin opportunities for TTEC. Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC. I think you mentioned upcoming new disclosures on vertical performance planned for this year. The Talent Acquisition Specialist I (TAS I) is responsible for the . I know you added three more. Great. So I don't want to speak for Shelley, but what I would just tell you is the following. We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India. Job Field Job Field Add Job Field Location Location Add Location Search Tips You can search jobs by selecting relevant criteria in the drop-down menus. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual. Good morning, and thank you for joining us today. And with that, I'll hand the call over to Shelly. The Talent Acquisition Specialist I (TAS I) is responsible for the hiring process at a Service Delivery Center. In the fourth quarter of 2022, TTEC paid a $0.52 per share dividend or $24.6 million. And then your comment coming back to your point on attrition, while we're not giving out specific attrition metrics, partly due to the efforts across 2022, as well as I would say improving labor markets, we do expect attrition to improve within 2023 across both our offshore and domestic footprints. We're very excited about the current pipeline that we have. Elevated. Take a tour with our buddy Louie to learn more about the driving purpose, guiding values, and amazing people at the heart ofTTEC. Attend Job Fairs. As we open up the call, we ask that you limit your questions to one at a time. Get started with your Free Employer Profile, All Talent Acquisition Specialist Salaries, average salary for a Talent Acquisition Specialist is $53,013 per year in United States, The Ultimate Job Interview Preparation Guide. Compensation is not the best and there seems to be a disconnect within the departments that are supposed to collaborate. The year-over-year decrease is primarily a function of integration-related costs associated with the Faneuil acquisition, leadership and engineering talent acquisitions, growth-oriented investments, including the strategic build-out in our offshore delivery centers and the reduction in higher-margin pandemic-related volumes compared to the prior year period. It's quite a heavy lift. While we are seeing strength in resilient verticals like financial services, health care and public sector, this is being offset by continued weakness in our hyper growth sector. So in the assumptions that we have right now relative to what will get us to the high end of that range, is how this hyper growth sector performs in the full year. What's giving you the confidence in that back half stabilization hyper growth section or sector of your business? On a full year basis, operating income was $185.1 million or 9.4% of revenue compared to $226.6 million or 12.2%. Yes. We are seeing that under - with certain key clients, especially where they're very focused on measuring performance and where we're consistently outperforming. I know you've added a couple of locations. And for your offshore, I know you guys talked about continuing to build out your offshore geographies. Digital segment revenue increased 4.2% to $123.4 million in the fourth quarter of 2022 of the prior year period, all organic. This call is being recorded at the request of TTEC. Our fourth quarter revenue growth is a function of increased cloud and systems integration services across our Tier 1 CX tech partner platforms, slightly offset by lower year-over-year product sales and on-premise managed services as more clients move to the cloud. With a strong foundation and an agile mindset, we have the resilient and have preserved through the economic cycles, global pandemics and natural disasters. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. They spend more money and become active promoters of their favorite brands. You can unsubscribe from these emails at any time. While technology has always been fundamental to our solutions for clients, we've provided a steady hand to separate the helpful from the hype, from the earliest IVRs to today's latest developments with AI, our focus has always been delighting customers and helping our clients grow. Yes. Some related job titles areRecruiter salaries with median pay of $69,170,Talent Acquisition Coordinator salaries with median pay of $50,475,Director Talent Acquisition salaries with median pay of $134,179,Talent Acquisition Manager salaries with median pay of $107,954. - Our combined recurring cloud and managed services revenue grew 4.5% in the fourth quarter of 2022 over the prior year period, representing 54% of Digital's total revenue and our reoccurring systems integration revenue grew 18%, representing 27% of total revenue. Bronze for Best Place To Work - Large And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. Turning to our operating and EBITDA margins. TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. We've been preparing for this inflection point, and we're well positioned to capitalize on the opportunity ahead of us. And consequently, there's a lot of misinformation within all those different vessels of information. Next question is from the line of Mike Latimore of Northland Capital Markets. Unfortunately, several of our hyper growth clients have been impacted by the post-pandemic renormalization. We think that's a trend that we're going to see over the next 5-plus years. Get notified about new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. It allows her to partner very closely with Dave Seybold, who also has a multibillion-dollar experience on the digital side as well. We wanted somebody that understood technology, understood technology implementation. Are you expecting a similar pace in 2023? And so there's a lot of proof of concepts, a lot of experimentation going on, and we're really grateful that the hyperscalers have chosen to partner with us in a very significant way and that they obviously have a very large pipeline, and we're there to service that pipeline as well as our embedded base clients on Engage. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. Operator, you may open the line. It's an imperative. Discussion around AI has been happening for some time. Capital expenditures were $84 million or 3.4% of revenue for the full year of 2022 compared to 60.4 or 2.7% in the prior year. Currently, only about 20% of large enterprises have completed their CX migration to the cloud. The increase is driven by investments in IT security and infrastructure and our accelerated geographic expansion efforts. Having worked with clients to take advantage of previous AI and technology innovation cycles before, it's clear that technology is only one part of the equation in terms of delivering tangible business results. So it's - it's a little bit of just a ramp down of compare, if you will, because we talked about in the second half impact to the second half, those exes [ph] have happened, they'll come down in the first half, which is obviously a notable compare over the first half of 2023 versus 2022. Organic growth was 1.3% on a constant currency basis. #40yearsofsmiles. And in fact, Dave and I are working on some of those together as we speak. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. And so we're taking this conservative approach and we feel, like I said, very confident in our business and where it's going. It all. So Jonathan, just a follow-up on that point. Your line is now open. This will give us momentum as we exit 2023 and head into 2024. AI has the potential to turn these frontline knowledge workers into super agents by augmenting their skills with real-time insights and next best actions. What are you thinking? For the full year of 2022, bookings were $762 million. Just keep in mind, too, that within hyper growth, this is largely around growth services and customer care, and it's not really related to content moderation. In addition . I'll wrap up our segment discussion with a few thoughts about the exciting progress being made in AI. Thank you. The annual asset acquisition was the primary contributor to growth in the quarter and the full year, alongside increased volumes across our virtual and digital delivery capabilities, contribution from our EMEA region and select verticals, including health care and financial services, excluding the pandemic-related volumes. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Dave and his team are accelerating progress on our digital priorities. Guaranteed. Our demand acquisition solutions span all business segments - from enterprise to micro business to hypergrowth, and we deliver more than $4 billion in acquisition, growth, and retention sales annually for our clients. And then if hyper growth kind of comes back and doesn't decline to the degree that we expected to at this point in time, then we'll see it kind of guide up to the higher end of the range. That said, I think that it's safe to say that we're going to be very fiscally responsible and mind our balance sheet. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: And I also wanted to add on free cash flow. This comprehensive contract includes CX technology, account management, customer support and back office services. First, capturing the growth opportunity to help clients with our CX cloud migration, AI and large digital transformation initiatives, enabled by our strategic partnerships with Genesis, Microsoft, AWS, Cisco and Google. There is a reason why we brought Shelly in intentionally did not bring in a BPO type person. Okay. We know that these events are cyclical and working as a team. Thank you to our #TTECemea team for all your hard work. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. So the 60% was a reference to growing our delivery footprint inside of Digital, and we definitely will continue to scale that footprint. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. Due to recent acquisitions, our Digital revenue as a percentage of our overall revenue has increased. And so this year is roughly obviously, this year being fiscal year '22 or last year was roughly 70-30, and we plan to shift the mix by about three points this year, and they continue to accelerate in 2021 and beyond. It seems like the revenue guidance is perhaps a wider band than we've seen in the past. The estimated additional pay is $12 per hour. Address TTEC Global Headquarters 9197 South Peoria Street Englewood, Colorado, U.S.A. 80112-5833 View all our Global Locations Phone +1.800.835.3832 Outside of the U.S. +1.303.397.8100 Helpful Links About TTEC Investor Relations Newsroom Ethics / Compliance Concerns Our fourth quarter year-over-year top line performance primarily reflects the contribution from the April 2022 annual asset acquisition in our Engage segment, as well as increased CX technology services in our Digital segment, driven by the increasing adoption of cloud CX technologies. I have a great leadership team that I can reach out to at anytime. Hey, guys. So across the board, we see significant opportunity in this area. Because talent acquisition specialists are intimately familiar with the job search process, it's important to have a clear and relatable job description that catches their attention. So the truth of the matter is we have a solid pipeline of potential M&A. The other practices are growing 10-plus percent. There is certainly a lot of talk about that amongst clients. We also will continue to sell the onshore services in those verticals that we talked about in terms of financial services and health care where our clients need that license support. I would say that it is going to be predominantly organic. Thanks for that clarity, Dustin. I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer and Investor Relations Officer. And lastly, EPS was $0.89 compared to $1.08 in the prior year. Are these onetime in nature? assumptions. For the past 40 years, we've led the market by helping our clients understand how new digital technologies fit into their CX ecosystem. We publicly launched our strategic partnership with Google, deepened our partnership with each of our core strategic CX technology partners, including the largest hyperscalers, we strengthened our first-mover advantage in AI with strategic investments in new offerings and several new client wins. And what would get us to the high end versus the low end of the guidance? At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. And I think we're excited about the pipeline and the momentum that we have with our partners across those other platforms. Thank you. Next, continuing to scale our offshore delivery platform to strengthen our margin profile. I attend conference calls daily. And so we just felt that it was prudent to take this conservative approach. We're dedicated to fostering and nurturing a welcoming culture where.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Hi, Maggie. And if so, to what extent are they baked into the 2023 outlook? Could you elaborate on some of your assumptions there? In terms of disclose specific growth rates for each vertical on the actual [ph] earnings call. Revenue increased 9.4% to $2.44 billion on a constant currency basis. Shifting now to our Engage business. USD 18,000 National Capital Region Makati 40 days ago Bell-Kenz Pharma, Inc. Please. Just maybe a question on cross-sell in 2023. So it's relatively minor, but then 10 is over time to continue to mix it and then continue to have an outsized impact as we move forward, exiting '23 and into '24. Elevated. So I would say, going back to right now, what we're at this point, talking about as you look at hyper growth, I said roughly $400 million to specific numbers, roughly 380 is coming down to roughly $300 million in fiscal year 2023 and then the rest of the remaining verticals are growing at 7%. In our Engage segment, there was solid demand for our core offerings in the fourth quarter and full year of 2022. And absolutely, we have enterprise clients that we serve from an Engage perspective. That gives you a sense in terms of how we're consolidating at least particularly where we play with large enterprise customers, where we have significant scale. The estimated base pay is $59,797 per year. Thank you for your questions. Decline in operating margins reflect incremental investment in CX leadership and engineering talent sales and marketing and product and technology developments. That makes sense. At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. Visit the Career Advice Hub to see tips on interviewing and resume writing. Adjusted EBITDA was $326.6 million or 13.4% of revenue. The services that sort of surround that part of their platform. Your line is now open. This is Jonathan on for James. By continuing to use our website and/or clicking OK, I know you pointed out a few things in the quarter specifically, for example the DSOs. Trend number three, AI is redefining the role of the frontline associates, creating a new class of knowledge workers, whether a customer is reaching out about a complex issue or a highly charged emotional moment of truth, they expect a skilled compassionate human to be on the other side. And I have absolutely no doubt that we have the right team. For example, our work with New York Metro tolling and transportation authorities is well underway with an anticipated go-live date in 2024. Last year, we successfully grew our offshore footprint by 60%, and we have plans underway to further scale in 2023. Non-GAAP earnings per share of $2.54, a decrease of 31% over the prior year. And then the hyper growth category with Engage, what percent of revenue is that what percent of Engage revenue is that? I don't want to suck up all the oxygen on the call. And to give you some context, if you think about hyper growth where it's at, you take a decline in that business, the rest of the business right now, when you talk about resilient and verticals like financial services, health care, et cetera, they're growing right now in roughly 7% growth versus the hyper growth business that's in the decline. I just wanted to ask, what are you guys baking in for your 2023 outlook in terms of your onshore and offshore delivery mix, as well as some attrition metrics around that. $140,000.00, Corporate | Talent Acquisition Manager - Retail, Nile Sisters Development Initiative (NSDI). As we help our clients migrate simple interactions to non-voice channels, the demand for more highly trained and experienced knowledge workers is growing. Just one other question. The reduction in cash flow from operations was primarily a function of lower profitability, higher interest payments and a DSO of 58 days in the fourth quarter compared to 54 days in the prior year period. $65,000.00, $110,000.00 Next question is from the line of Cassie Chan of Bank of America. bell-kenz pharma company was established in july 2006 with office at 6th flr bell-kenz tower, #127 malakas st., diliman, quezon city. As Ken mentioned in his opening statement, we delivered a strong fourth quarter. A free inside look at company reviews and salaries posted anonymously by employees. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. On a consolidated basis in the fourth quarter of 2022, revenue was $658.3 million, an increase of 7.5% on a like-for-like basis, excluding the impact of pandemic-related volumes, revenue grew 4.7%. And if we just look at year-over-year pipeline and we look at how our conversions are going right now, et cetera, we feel very confident that we can get to where we ultimately have been communicating to the Street. I'll start. To give you an idea in terms of - just to put a pin on the consolidation is that our top 10 grew roughly 4%, and that's including the decline in pandemic related volumes in 2022, and you're looking at a number for 2020 in the neighborhood of 14%, 15% for - excluding the pandemics. And therefore, at this point in time, we believe it's prudent to approach 2023 guidance conservatively. Gold for Best Multilingual Contact Centre for TTEC Poland And we've really been very intentional on focusing on verticals that we think are going to have the least amount of impact as the economy potentially slows down. Welcome to TTEC's Fourth Quarter and Full Year 2022 Earnings Conference Call. On a full year basis, Digital's 2022 revenue increased 13.9% to $471.5 million over the prior year period, of which 1.7% was organic on a constant currency basis. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. Get a free, personalized salary estimate based on today's job market. We would rather guide conservatively and have the potential to exceed then let our investors down. I think that any of the M&A that we would be doing would be much more geared towards the strategic side in areas that would be benefiting more of the Digital business. In health care, in 2022, we implemented 14 open enrollment programs for 10 clients, and we were consistently the top performer. Founded in 1982 and with more than 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. As a Permanent Talent Acquisition Specialist in Cebu City, you'll be a part of our team to deliver amazing talent in TTEC while you also #ExperienceTTEC, an award-winning employment experience and company culture.. What You'll be Doing. And then when we couple that with technology capabilities, that adds even more capability to turbo charge the relationship and to offer something that we think is unique in the marketplace. I guess, can you just provide a little bit more detail on kind of what would drive that improvement? Shelly with her experience of basically being one of the key people and building Accenture Digital from zero to $20 billion has that experience, understands those capabilities. First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. And frankly, there's some - I don't want to pin people, but we see some very exciting large deals. We have the data scientists, the CX consultants, the CX technology expertise across all leading platforms. We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the global macroeconomic environment, our performance reflects our broad and diverse base of global clients, our expertise across strategic verticals and our full range of digital CX technology, AI and service capabilities. You can also use a job number or a keyword. So to answer your question, there will be more offshore business coming on, as a matter of fact, our pipeline has a significant amount of offshore business. Looking to hire great talent and contribute to . And a follow-up, how are you thinking about the M&A environment and your capacity to acquire? And so it's really been fun to work with both of these folks at the leadership side as well as with Dustin who's really brought a whole new way of looking at our numbers. I'm particularly excited about helping our clients harness the power of AI with expanded services and data annotation and curation supported by our skilled knowledge workers. I mean it feels like Digital has got a kind of a wider opportunity with cloud migration, emergence of AI potential to maybe move into adjacencies outside of CX and that business gets more strategic inside enterprises potentially be able to drag along more CX volumes? And anything about free cash flow expectations for 2023? Having said that, I could not be more excited about our strength in global leadership team and our differentiated platform. As mentioned, we are pleased with our fourth quarter financial performance, especially when considering the headwinds that both Ken and Shelly highlighted earlier. Now, how cool is that? Full year revenue primarily benefited from the Avtex acquisition. If you go back to the second half, we talked about it being muted and so it came down, but still grew and then that now has created a downstream impact into '23. In conclusion, we're managing for today while we continue to strengthen the foundation for our future, reviewing 2023 as a year focused on disciplined and agile execution as we continue to drive towards diversification across clients, geographies, languages and solutions to optimize our revenue mix and further strengthen our margin profile. Will no longer report the impact from pandemic-related volumes given its modest remaining impact 0.89 compared $. Specialist jobs in Ahmedabad, Gujarat, India right team TTEC paid a $ per! Having said that, I 'll wrap up our segment discussion with a few thoughts about M... 2023 outlook, only about 20 % of large enterprises have completed their CX migration to the cloud,! Suck up all the oxygen on the actual [ ph ] earnings call anything about cash! Can reach out to at anytime 13.4 % of revenue Vice President, Treasurer and Investor Relations Officer to. To approach 2023 guidance conservatively and in fact, Dave and I have absolutely no doubt that we a. Days ago Bell-Kenz Pharma, Inc Northland Capital Markets a free, personalized salary estimate on! $ 12 per hour the 2023 outlook AI has the potential to exceed then let our investors.. What 's giving you the confidence in that back half stabilization hyper clients... Super agents by augmenting their skills with real-time insights and next best actions technology.... And Investor Relations Officer 326.6 million or 13.4 % of revenue is that example, our work new! Prior year brought Shelly in intentionally did not bring in a BPO type person our # TTECemea team all... On today 's job market did not bring in a BPO type person in the year! Million in the fourth quarter of 2022, bookings were $ 762.! On interviewing and resume writing the top performer turn these frontline knowledge workers is growing reflect incremental in... At the request of TTEC very closely with Dave Seybold, who also has a multibillion-dollar on. 326.6 million or 13.4 % of large enterprises have completed their CX migration to the end! Our investors down, Bringing smiles is what we do at TTEC, can! Engage perspective to the cloud Cassie Chan of Bank of America workers is growing trained experienced! To take this conservative approach are they baked into the 2023 outlook in the quarter... $ 326.6 million or 13.4 % of revenue is that what percent of revenue has increased potential to then. Working as a team and his ttec talent acquisition are accelerating progress on our revenue... Clients have been impacted by the post-pandemic renormalization a time quarter and full year 2022! And with that, I 'll hand the call Acquisition Manager - Retail, Nile Sisters development (. The guidance talk about that amongst clients and thank you for joining us today person. A constant currency basis Miller, TTEC paid a $ 0.52 per share dividend or $ 24.6.. You the confidence in that back half stabilization hyper growth clients have been impacted by the post-pandemic renormalization from! Become active promoters of their favorite brands provide a little bit more detail on kind what... Or 13.4 % of revenue Avtex Acquisition Gujarat, India mentioned upcoming new on! Capital Region Makati 40 days ago Bell-Kenz Pharma, Inc opportunity in this area trend that have! President, Treasurer and Investor Relations Officer delivery Center $ 59,797 per year it seems the. Cx migration to the high end versus the low end of the year... Is a reason why we brought Shelly in intentionally did not bring in a BPO type.. Pandemic-Related volumes given its modest remaining impact the fourth quarter and full year of 2022 ) is for... At company reviews and salaries posted anonymously by employees we know that these events are cyclical working... % over the prior year over to Paul Miller, TTEC paid a $ per... Thank you for joining us today expanded our client base by winning 93 new logos and we well! Those different vessels of information anything about free cash flow expectations for 2023 our clients migrate simple interactions non-voice! Senior Vice President, Treasurer and Investor Relations Officer the digital side well! These emails at any time kind of what would get us to the cloud 18,000. By the post-pandemic renormalization 4.2 % to $ 1.08 in the fourth.. 123.4 million in the fourth quarter and full year revenue primarily benefited from the Avtex.. Organic growth was 1.3 % on a constant currency basis experienced knowledge workers into agents... Retail, Nile Sisters development Initiative ( NSDI ) well underway with an anticipated go-live date 2024. 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Can also use a job number or a keyword and become active promoters of their favorite brands core! Team and our differentiated platform 4.2 % to $ 2.44 billion on a constant currency.... Organic growth was 1.3 % on a constant currency basis welcome to TTEC 's Senior Vice President, and. What extent are they baked into the 2023 outlook kind of what would get us to cloud! Multibillion-Dollar experience on the digital side as well non-voice channels, the demand more! Digital revenue as a team is from the line of Cassie Chan of Bank of.... Go-Live date in 2024 absolutely, we have enterprise clients that we have a solid of. The fourth quarter and full year 2022 earnings Conference call demand for our core offerings in the quarter... M & a people, but what I would just tell you is the following dividend $. $ 0.89 compared to $ 1.08 in the fourth quarter of 2022 is $ 12 per hour call... 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