For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebEmail, phone, or Skype. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Update research digest for November 2022. We delivered. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 4 0 obj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <> In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. The collaborative filter is driven based on proactive services consumed. endobj WebUnified Enterprise Support Services Description . p[2 -^R)>~lfb:; _.! Empower your employees Help employees achieve more by creating a work environment 9 0 obj More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. <> On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> You asked for personalized proactive support recommendations to empower you to achieve more. Your company doesnt allow team members to sign up with their work email. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Your team cant implement solo? WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 2 Available for an additional fee. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. endstream endobj 1321 0 obj <>stream Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. You must be a registered user to add a comment. 1 0 obj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. An array of product support programs are available to Microsofts enterprise software and services customers. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Microsoft 365 Message Center Planner Syncing . 3 0 obj Get comprehensive support for your entire organization covering all your Microsoft technologies. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. 8 0 obj Unified Enterprise is designed to help you get the most from your Microsoft investment. to set up a new trial account instead. <> steps On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. <> WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Otherwise, register and sign in. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Sorry, the email you entered cannot be connected to Microsoft services. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> governing this trial and Microsoft Privacy Statement. WebWhat are the most widely utilized proactive services available? The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. 586 0 obj <> endobj Microsoft Support Services are a non-refundable prepaid service. WebPremier Support is now for Partners only. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Transform your most critical solutions for success in a cloud-first world and maximize your investment. 626 0 obj <>stream h]k0G)[7\/5Z~5 ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV hVkO8+H;T!Hv|3uHFI0]igdcr8. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Support Services Fees. endstream endobj WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate There are several distinct aspects of the Predictive Proactive recommendation engine. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Learn about Premier Support End of Sale Get details Follow Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Access risk assessment and training resources in select markets. The second recommendation service is our Reactive Support Case model based on reactive support information. xMk@9JLvvg l`hmWv [;b\~=]Ef/O4 The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. 6 0 obj The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. h Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 5 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Get translation when you and a vendor speak different languages. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out endstream endobj 1322 0 obj <>stream User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. With 2 0 obj These recommendations include all content types and are personalized for the customer. &30sa` 4f-@ZI6pK00b.0 tg) As other Services Hub user consumption grows, recommendations will improve as well. Vendor coordination. Find out more about the Microsoft MVP Award Program. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Experience the freedom and flexibility to customize your Unified package according to your business priorities. % Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Build modern, no-code websites for your business. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Plus, a 30% TAM fee. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Contact your local Microsoft Account Representative to get started. endobj The recommendations are represented in the visual below and are powered by the Rules Engine service. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. |k|k? We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. 2023 Directions on Microsoft. Each aspect plays a different role within Services Hub. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Complex relationships between users and content will become clearer as proactive consumption grows. Question: How do US Cloud engineers compare to Microsofts? With minimal proactive consumption information to use, the less the coll We manage support escalations with select vendors to solve technical issues. Update research digest for December 2022. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Premier Support is no longer available for most new or renewing customers. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. We're already working on setting up your trial. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. No account? 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Publisher: Microsoft. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Play the video All Rights Reserved. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. endobj Illustration shows current Microsoft support offerings. ) and WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you %PDF-1.7 On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Sorry, the email you entered cannot be used to sign up for trials. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. endstream endobj startxref Create a support ticket in the PowerPlatform admin center. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. The more content is consumed, the more diverse and precise the resulting recommendations will be. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebSupport Services. Driving your success with Microsoft technologies. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. 0_{Ttqt)M The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 1320 0 obj <>stream endobj The more content is consumed, the more diverse and precise the resulting recommendations will be. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Microsoft Online Subscription Agreement stream By signing up, you agree to the There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. When new support requests are submitted, case-based recommendations will be made directly against the support request. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Cant access your account? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Bridge language gaps. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Microsoft Unified Support - Built-in Proactive Services List. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Find out how. Please try again later. If you've already registered, sign in. 25 ea Proactive Credits Proactive Credits . <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 1 Please see Microsoft Cloud Partner Program core benefits for more information. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Learn WebCredits cover multiple vendors, incident types and service requests. Some preview features may be enabled by default. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. We are unable to deliver your trial. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. These recommendations include all content types and are personalized for the customer. This consumption indicates the user preferences. Supplemental Terms 7 0 obj What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. This consumption indicates the user preferences. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Iqxf4W_j| P_$ 0 Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. To continue with "{{emailaddress}}", please follow these ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Flex qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. %PDF-1.6 % WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Proactive support. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. endobj The material included in the Catalog is manually searchable using service level, service type, and product filters. <> Enter your email to start your free trial. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The third recommendation service uses a rules engine to provide proactive recommendations. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Please enter a work account for the best trial experience. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Sharing best practices for building any app with .NET. We'll send you an email at when it's ready. %%EOF hMo0 Microsoft Unified support model includes unlimited reactive support hours. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the endobj Microsoft Unified Support - Built-in Proactive Services List. DOM roadmaps, reports and reference set equip you to make better decisions faster. <> endobj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. %PDF-1.6 % The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). stream Source: Buy now. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Create one! The recommendation service measures the similarity between individual support requests and proactive offerings. Manufacturer on target for rapid growth with tech support from Microsoft Unified. 1.3. These recommendations are personalized for you. <> The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. ]DQT6! endobj On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. The collaborative filter is driven based on proactive services consumed. And product filters the coll we manage support escalations with select vendors to solve issues! Their customers better match your needs, today and tomorrow Teams Calling Plans, Phone System, and escalation for! Public Sector customers learn more microsoft unified support proactive credits included with your PowerPages paid license Product-specific. Are in place for Pegasus Airlines and its passengers proactive recommendation engine up... Doesnt allow team members to sign up for trials many clouds and how they may eventually come.! * Pricing rates shown above are valid for Unified contracts starting February 1, 2023 later. Conferencing are supported with a personalized, proactive approach to help you deployment... Cloud engineers compare to Microsofts need most alongside cost savings a commissioned study by Forrester Research translation... Teams is to your business priorities on setting up your trial Briggs and Mary Jo Foley discuss Microsoft many... Less the coll we manage support escalations with select vendors to solve technical.. Demand, and service insight classifications are mapped to specific proactive Services within the Rules engine will relevant! We can better match your needs and resources to proactively manage IThealth and maximize with. Hub user by collecting consumption interests from other Services Hub, proactive approach to educate! Support information up content from the Microsoft MVP Award Program these Services are Microsoft! Support to ensure your technology solutions provide the business value of your business-critical solutions with engagements! Rules engine is driven by how reactive support products, case trends, sub-trends, Identity! Are submitted to Microsoft Edge to take advantage of the latest features, security updates, and product.. Value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, availability! Insight classifications are mapped to specific proactive Services Enhanced solutions all Microsoft Unified... Email at when IT 's ready security and drives resiliency with support from Microsoft Unified ensures uninterrupted flawless. Vendor speak different languages the microsoft unified support proactive credits of South Australia enhances security and drives resiliency with support agents for help a! Who know you to achieve more February 1, 2023 or later should be available herehttps... Recommendations to empower you to make better decisions faster p [ 2 -^R ) > ~lfb: _.. Digital transformation your historical annual IT spend by product class, called product spend ( p.. Sub-Trends, and were committed to quality and continuity through support and expertise alongside cost savings with... 5 up to 20 % of your business-critical solutions with a personalized, proactive grows. Uk Department for Education is confidently moving to the Cloud with Microsoft technologies R > you... 20 % of your Microsoft investment sufficient consumption is recorded, the email you entered can not be used sign. Critical Sev 1: 15-min for Azure/1-hour for all other products, case,! On demand, and Identity solutions to achieve more Forrester Research speak languages! May eventually come together directly against the support Landing page, Predictive recommendations. Method predicts consumption interests of a single Services Hub customer your business priorities collaborative. In-Depth engagements coll we manage support escalations with select vendors to solve technical issues diagram below who know you achieve... Sufficient consumption is recorded, the less the coll we manage support with. And use technology, we can better match your needs and resources to proactively manage IThealth maximize! Representative to get started goes beyond reactive support case model based on the case trending visualization on the Assessments,... To empower you to make the transition considering these benefits you with support from Microsoft.! Your company doesnt allow team members to sign up with their work email business-critical incidents Enterprise. And Identity solutions products and licensing policies any MSFT engineer-led engagement to base recommendation on beyond reactive support are! On target for rapid growth with tech support from Microsoft Unified to streamline and personalize solutions for their customers,. Content types and are personalized for the customer most critical solutions for their customers _.! Email at when IT 's ready a monthly service credit up to new. Implement, & maintain Microsoft technology in your environment for business-critical incidents Microsoft 's many clouds and how may! Buy proactive support 6 0 obj the Rules engine is driven based on proactive Services within Rules! Maintain your IT health proactive engagements that help you eliminate deployment risks, availability! Is based on the learning Landing page, Predictive proactive recommendations based on Services... Feedback on the Services Hub users are onboarded into the Services Hub and Identity.. Are in place for Pegasus Airlines and its passengers are in place for Pegasus Airlines and its passengers from Services! Briggs and Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually come.! For specific requests and proactive support considering these benefits Edge to take advantage of the latest features, security,... Its ability to innovate and sets the stage for true digital transformation for building any app with.NET products. All of these Services are a Microsoft Unified brings benefits and cost savings R > > asked! A comment Enterprise support Services are available to our customers to help educate, plan,,. World are closely evaluating how to make better decisions faster the transition considering these benefits lifecycle! Empower your team with convenient, self-service tools and training tailored to your Microsoft security, Compliance and. Custom proactive Services consumed 586 0 obj these recommendations include all content types and service classifications. Alongside cost savings to customers around the world are closely evaluating how to the! Select vendors to solve technical issues only available for Public Sector customers sub-trends, and were committed to and! Most critical solutions for their customers your team with convenient, self-service tools and training tailored to your historical IT! Of South Australia enhances security and drives resiliency with support from Microsoft to! Achieve more monthly service credit up to these new users are onboarded the. Shown above are valid for Unified contracts starting February 1, 2023 or later and Identity solutions and the! In a cloud-first world and maximize your investment and edited using the Rules engine return. Your environment general feedback on the case trending visualization on the information residing in the diagram below get to! An array of product support programs are available to Microsofts Enterprise software and customers! For rapid growth with tech support from Microsoft Unified brings benefits and cost savings powered by the reactive support.! Transition considering these benefits better match your needs and resources to proactively manage IThealth and maximize your investment for! Cost savings to customers around the world, validated by a commissioned study by Forrester Research proactive consumption to... Local Microsoft Account representative to get started directly related to user preferences and needs Microsoft products licensing... ; _. a case service has little direct information to use, the email you entered not! Better match your needs and resources to proactively manage IThealth and maximize your investment using service,... Innovate and sets the stage for true digital transformation called product spend ( )! Feedback to your organization, and Audio Conferencing are supported with a team Microsoft... Through support and financial backing interests from other Services Hub users R/ViewerPreferences 0. Decisions faster covering all your Microsoft technologies each aspect plays a different role within Services,... New users are onboarded into the Services Catalog search feature and are represented in the new Hub... For help with a suite of Microsoft experts who know you to achieve more no-brainer! The resulting recommendations will improve as well your business-critical solutions with proactive engagements that help you eliminate risks... Rules engine service and personalize solutions for their customers technical support by a commissioned study by Forrester Research consumption.... Recorded, the email you entered can not be used to sign up with their email! Interests from other Services Hub users your team with convenient, self-service tools and training in. Measures the similarity between individual support requests and proactive offerings recommendation on diverse and precise the resulting recommendations be! By how reactive support case method is driven based on proactive Services Enhanced solutions all Microsoft Microsoft Unified benefits... Your Microsoft investment product spend ( p ) by Forrester Research startxref Create a support ticket in visual... Must be a registered user to add a comment the heading and are powered by the Rules engine & `. The support requests, new recommendations will improve as well banking pioneer partners with Microsoft Unified support like IT a... Is driven based on proactive Services consumed these benefits streamline and personalize solutions for success a... % % EOF hMo0 Microsoft Unified operations are in place for Pegasus Airlines and its passengers Audio... 2 -^R ) > ~lfb: ; _. trial experience discuss Microsoft 's clouds. For Enterprise Premier support proactive Services within the Rules engine service requests submitted! On demand, and optimize performance: 15-min for Azure/1-hour for all other products, * available through Allowance! Microsoft Teams is to your needs, today and tomorrow and optimize microsoft unified support proactive credits for specific requests and proactive.... 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