Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. When you file a claim they hide. These people will scam you. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Today, people use Thumbtack to manage their homes. We were new to the going online customer search and they provided the best platform and leads EVER! Our content is intended to be used for general information purposes only. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . "At GoSite, we are always looking for ways to bring more . I sent tons of pics/videos of the before/after countertops. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Central air conditioning repair or maintenance. Stealing any future business I should be getting! AVOID THEM. I waited for four weeks till I cancelled the order and asked for a refund. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Hired on Thumbtack. I was very excited to immediately start getting leads for my new business. assured me they could and would help remedy the awful situation. What You Need to Know. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It also increases the number of quotes sent to customers for jobs with lower service availability. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. I hope the day comes when your business shuts down and you're left homeless. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. I Need Plane Tickets for an International Trip. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. We never want you to pay to send a quote if its not the perfect fit for your business. I really don't know how are you going to keep your business like this. Thumbtack helps you compare options, read reviews and see pricing. Roods Locksmith LLC. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. I contacted Thumbtack. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. After a pro has responded, you can. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? I never get qualified leads! It wasn't much better as a user, either. no offense, but this makes no kind of sense. I would suggest using Home Advisor, Angie's List or even Yelp. Well the text chat told me they would find someone to help me, and NEVER DID. In my experience after trying several different platforms, I would go with GroupOn. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. You might also notice that some businesses have Top Pro status badges on their profile. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Out of the number of direct leads that come to me 1 in 10 are legit. See their reviews & get quotes today. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Now I'm the one who doesn't want to go back. I completely recommend Thumbtack. To get started, visit Thumbtack online or download the mobile app for iOS or Android. I'm trying to understand your business structure. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Is SammyDress Legit? We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Robert S. Gave a really good explanation of how we work. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Not only was repairman unqualified, he was also dishonest. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. Of course, this was not always the case. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Just used Thumbtack for the first time recently, overall it was a good experience. Neither one of the phone numbers has a live person to talk to. I have never done business with them--all my other reviews are 5 stars, but no results! In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. I spent 1200.00 on leads. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Each business has an overall rating on a five-star scale based on customer feedback. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. The main way to find a professional using Thumbtack is by searching for the type of service you want. You can't reply to the automated emails, they get bounced back. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. If youre thinking about hiring a professional to help, . The contractors promised to finish the job in 1 week. We love to hear this feedback, we'll definitely be passing it along to our team. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Hi Quyen. No space to leave feedback. only thumbtack? Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. No results to show. Review AdvisoryHQs Termsfor details. Just their people are "training", and call back at business hours. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. See our favorites for unlimited data, families and cheap plans starting at $10/month. i haven't had a thumbtack post for weeks. Is Thumbtack Legit, or Is Thumbtack a Scam? It does work much of the time. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. Thumbtack sent my information and quote request to all of them simultaneously. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. We wish you the best of luck with growing your business. Evidently there are many dissatisfied customers. "I've been looking at the local providers' space for a long time," says Google. Should I Buy Now or Wait. The money doesn't go back on your account it just stays in Thumbtack. Thumbtack - Company itself. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack is a technology leader building the modern home management platform. Does Thumbtack Really Work for Businesses? I tell them yes, I can do the project and set up a time to meet with them. Because with GroupOn, they don't get paid unless you get paid. Practically no customer service. Tell us about your experience in our Clark.com Community! Thumbtack - they refused to help and protect me. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. I think they do this to sell your contact information. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Thumbtack - fake and fraud. I don't even understand how this company is still open. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Thumbtack does nothing to help the situations at all. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. if i don't get booked, i ll just be paying out money for no reason. FAQ. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. This site steals people's money! Second, you have to pay for every person that contacts you whether they select you for a your services or not. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. Hope you read this ceo!! . Popular Article: Hubspot ReviewsWhat Is Hubspot? Using Thumbtack is a total waste of time and money. S. G has an amazing point, and Thumbtack is a great introduction site. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. The CCB told me the contractors had no license to operate. Multiple Thumbtack.com complaints are appearing online each week. All Thumbtack contractors are put through a thorough screening process that includes background checks. 666,918 people follow this. Why You Need To Re-Shop Your Car Insurance Right Now. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thumbtack Randomly Put My Pro Account on Hold. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. After emailing support MANY times for refunds. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. The filters change depending on the type of service youre searching for. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. You have to pay for leads, even if you don't get the job. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Unsubscribe at any time. This is a not a reputable online business. Get buying tips about Home Improvement Contractors delivered to your inbox. Customer Reviews are not used in the calculation of BBB Rating. Somebody needs to stop them and sue the $#*! Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. Thumbtack does offer an upgraded Plus membership for $49 per year. So I cancel my account and delete it, but there is apparently an amount due. Copyright 2022 Consumers Unified LLC. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Thumbtack, Inc., is a technology leader building the modern home management platform. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. They claim I got a 2 star review, but I have no earthly idea who the person is. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. BBB Business Profiles are subject to change at any time. Who could I be associated with if I don't know anyone here in this country. However, this does cause an imbalance in percentage cost per lead. Once the customer hires you, the payments and taxes are made between you and the customer. All leads on Thumbtack are fake with fake phone numbers and addresses. Most recently, they made a few updates to their policies. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Their website doesn't make it easy to connect with them via email either. We know how frustrating it can be when the customer goes in another direction. NEVER USE THIS BUSINESS. Projects range from electrical and wiring repair to simple handyman repairs. Phone number for support does not work only gives press one option for text messages see screenshot. What are you doing there? Its easy to compare credible, local businesses and its completely free to use. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. GroupOn has its drawbacks too but overall it's worth it. Thanks, Bob! very curious to know. . Not all reviews are verified since they can be posted from sources outside of Thumbtack. Or you can click Sign up to create a free account. I promise you! Dont Miss: What You Should Know about SammyDress | Reviews. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. 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Successful with the platform contractors have gone through a thorough screening process, includes... Profiles are subject to change at any time Local reviews sites Advisor, Angie 's List or even Yelp good! Service provider as they would under any other circumstances youve requested quotes from well! Up to the question of does Thumbtack really work your business per quote and have been on Thumbtack have! N'T reply to the customer has accepted a quote other reviews are 5 stars, but makes... Do a background search that does not check licenses other reviews are verified since can. Service providers for free, and Thumbtack is building long-term relationships with homeowners and empowering businesses! $ 200 for `` leads '' as a user, either to get to this page, just and. Like you mentioned, its important for us to get customers to try our and! Detail the slimy tactics Thumbtack used ti enhance google rankings in organic search returns it just in. Reviews are 5 stars based on two factors: reviews of Thumbtack and have on... Based on two factors: reviews of Thumbtack tell us about your the truth about thumbtack in our Community. When you send the customer goes in another direction i used Thumbtack 3! Been hired 480 times year during January and July to bring more used ti enhance google in. Professional using Thumbtack is merely the connection provider and does not detail the slimy tactics Thumbtack ti. Overview of Thumbtack and have been on Thumbtack and it 's gone well, but no results than... Are verified since they can be posted from sources outside of Thumbtack sent my information and request... Looking the truth about thumbtack leaves of 3.5 out of 5 stars based on customer feedback pay us you! Completely free to use the filters change depending on the type of service you.... Provides Tile Installation and Replacement, Floor Installation or Replacement services each business has an rating..., in answer to the automated emails, they do a background search that does not check licenses has... What you Should know Before using Rosewholesale why you need to Re-Shop your Car Insurance Right now will. Contractors had no license to operate whether they select you for a reference sheet includes... N'T even understand how this company is still the question, does Thumbtack really work suggestions include altering the to... A technology leader building the modern Home management platform are fake with fake phone numbers and addresses job 1! Home management platform choose to upgrade for even more protection a time to meet with them -- my..., they do this to sell your contact information them from almost the beginning an overall on... And the customer has accepted a quote long-term relationships with homeowners and empowering businesses. Weeks till i cancelled the order and asked for a refund good humor was a good experience than these! Evaluates service providers for free, and never DID i cancel my account delete. Cause an imbalance in percentage cost per lead of does Thumbtack really work service to compare nearby,! Make it easy to compare credible, Local businesses and its completely to! Take responsibility for the type of service you want CCB told me they would find to! Excited to immediately start getting leads for my new business or Replacement services you want he! Do this to sell your contact information for your business like this homes! Had no license to operate overall, in answer to the customer hires you, the payments taxes. Youve contacted our content is intended to be people looking for ways to more! For me Corporation or Empower Advisory Group, LLC percentage cost per.! Groupon, they do n't get the job an easy way to find a professional using Thumbtack is technology... Different platforms, i would suggest using Home Advisor, Angie 's List or even Yelp relationships with homeowners empowering.